Last updated: 05/05/2026
1. Who this policy applies to
This Privacy Policy applies to visitors of the Naxian Coast Transfer website and to people who contact us or submit booking requests for private transfers, private tours, custom routes, vehicles, or related services in Naxos, Greece.
2. Information you provide to us
When you use our booking or contact forms, we may collect the details needed to respond and arrange the requested service. This may include first name, last name, phone number, email address, selected service, tour package, vehicle request, arrival date, arrival time, pickup point, destination, custom map pin information, passenger count, baggage count, comments, and confirmation that you accepted the terms.
3. Information collected automatically
When you visit the website, limited technical information may be processed automatically, such as browser type, device type, pages viewed, approximate location derived from network data, timestamps, IP address, and security signals. This helps the website load, stay secure, prevent spam, and understand general website performance.
4. How we use your information
We use customer information to respond to messages, check availability, prepare transfer or tour details, confirm pickup timing, calculate or confirm prices, communicate about changes, provide the requested service, keep operational records, meet accounting or legal obligations, prevent spam or misuse, and improve the website.
5. We do not sell or share customer data for marketing
We do not sell, rent, trade, or share your booking or contact details with third parties for marketing. We use the information you give us only for communication, booking handling, service delivery, operational records, and legal or accounting needs.
Some trusted technical providers may process limited information only so the website and communication systems can work, for example email delivery, hosting, spam protection, analytics, and security tools. These providers are not allowed by us to use your booking or contact details for their own marketing.
6. Google Analytics
We use Google Analytics to understand how visitors use the website, which pages are visited, and how the website can be improved. Google Analytics may use cookies or similar technologies and may process technical information such as device, browser, page interaction, approximate location, and IP-related data.
Google Analytics is used for website measurement only. We do not use it to sell personal data, and we do not intentionally send booking form contents, phone numbers, email addresses, private messages, or custom route comments to Google Analytics.
You can learn how Google uses information from sites that use its services at policies.google.com/technologies/partner-sites. Visitors who want to prevent their site activity from being available to Google Analytics can also use the Google Analytics opt-out browser add-on.
7. Security and anti-spam protection
Our forms may use Cloudflare Turnstile or similar security checks to reduce spam and abuse. These tools may process technical data needed to verify that a form submission is legitimate.
8. Communication channels
If you contact us by phone, email, WhatsApp, Viber, or a website form, we use the contact details you provide to reply and manage your request. Communication through third-party messaging apps is also subject to the privacy practices of those app providers.
9. Reviews and public information
The website may display Google reviews or review summaries from our public Google business presence. Public reviews are shown as public customer feedback. If you post a review on Google, that review is handled by Google under Google's own terms and privacy policy.
10. Legal bases for processing
Where applicable, we process personal information because it is needed to take steps before confirming a booking, provide a requested service, comply with legal or accounting obligations, protect the website from misuse, respond to customer communication, and improve the website based on legitimate business interests. Where consent is required for analytics cookies or similar technologies, we rely on consent.
11. How long we keep information
We keep booking, communication, and operational records only as long as reasonably needed for service delivery, customer support, accounting, legal obligations, dispute handling, and business administration. When information is no longer needed, we delete it or keep it only in a form that is no longer reasonably linked to a customer.
12. Your privacy rights
Depending on applicable law, including EU data protection rules, you may have rights to ask for access to your personal information, correction of inaccurate information, deletion, restriction, objection, portability, and withdrawal of consent where processing is based on consent.
Some requests may be limited where we must keep information for legal, accounting, security, or dispute-related reasons.
13. Children
Our website and services are intended for booking private transfers and tours by adults. We do not knowingly collect information from children for marketing or account creation. Information about children, such as child seat needs, should be provided only by a parent, guardian, or responsible adult as needed for the service.
14. International services and providers
Some technical providers used for analytics, security, hosting, email, or communication may process data outside Greece or the European Economic Area. Where this happens, we rely on the safeguards and terms provided by those service providers and applicable law.
15. Data security
We use reasonable technical and organizational steps to protect customer information. No website, email, or online communication system can be guaranteed to be completely secure, so customers should avoid sending unnecessary sensitive information through forms or messages.
16. Updates to this policy
We may update this Privacy Policy when our website, services, tools, or legal requirements change. The latest version published on this page applies from the update date shown above.
17. Contact us
For privacy questions or requests, contact us at [email protected] or +30 6984391994.